Q: When will I receive my tracking number？
A: You will usually receive your tracking number within 2-5 days after placing your order.
Q: Why isn't my tracking number working?
A: It may take up to 5 days for your tracking number to activate once you receive it. Please allow this time for the tracking information to update.
Q: How fast is the delivery time?
A: Our standard delivery time is 7-15 days.
Q: What is the exchange/return/refund policy?
A: We value our customer experience highly. If you encounter any problems with our products, we will gladly issue a full refund. Please contact our customer service team for assistance with exchanges or returns.
Q: What should I do if I didn't receive an order confirmation, need updates, or need tracking information?
A: If you did not receive your order confirmation, need updates, or require tracking information, please reach out to our "Contact Us" page or email us at olovonline@outlook.com for assistance. We are here to ensure your shopping experience with us is as smooth as possible.